FAQ

Touch Screen Signature Repair - Windows Chrome Browser
Due to the updates of Chrome version 78 and above, you may have lost the ability for touch screen to be used in some signature boxes. Chrome removed the pre...
Wed, Feb 26, 2020 at 9:58 AM
Plus sign Shortcuts!
We have integrated a few shortcuts for you to minimize the time searching for information or adding items like notes. Time and efficiency is key, and we val...
Wed, Feb 19, 2020 at 3:25 PM
Internet Browser Issues
 Always make sure you are using "Google Chrome" as your web browser, because we do all of our testing in Google Chrome it is the most supported we...
Wed, Sep 30, 2020 at 8:30 AM
User Profile
From the user profile you'll be able to edit your basic information as well as change your Password, Security Questions and Signature Pin. 1. Cl...
Wed, Jul 31, 2019 at 1:34 PM
Widget Search Function
This will allow you to easily pull up past, and present clients quickly.  1. When you click the magnifying glass you'll be able to type in a cli...
Wed, Jul 31, 2019 at 4:30 PM
Opening in Incognito Mode for a Second Tab
If you are looking to have Alleva open on two screens for purposes of reviewing an older note while creating new documentation on a readmit. This will allow...
Fri, Aug 9, 2019 at 2:52 PM
Download/Print a Client's Chart
This Guide shows a step-by-step walkthrough on how to download/print a Client's chart 1. Open the Reports beta by selecting Reports (Beta) on th...
Wed, Oct 14, 2020 at 1:52 PM
How To Send A Survey
This article will show you where to utilize the Survey Monkey feature and/or how to create a Survey. Settings ---> Manage Survey ---> ...
Tue, Aug 20, 2019 at 10:52 AM
What are all of the facility settings?
You will notice when you get into Company Information under the Settings tab that you have a box for “Facility Settings”.  These facility settings are a ...
Tue, Oct 8, 2019 at 9:49 AM
How do I find my notes, audit my charts, ect?
In Alleva you have many valuable reporting/auditing tools to help you with your notes either as a supervisor auditing your staff or as a staff auditing your...
Tue, Nov 19, 2019 at 2:13 PM