- Go to Settings and select User Management. 

- You will see the User List. Under Action you will select the Key icon.

- When you Reset Password or Security Question remember to do them individually and/or Submit after you change one. 

NOTE: The Paper Airplane icon will resend an email to create the account but let's say your staff is reporting they aren't getting the email and the information checks out? You can always create their Password and Security Question by using the Key icon.